The simplest and most effective multi-channel online customer engagement service, it gives your agents a comprehensive set of tools for Live Customer Support
Convert visitors into customers by supporting them in real-time. Create smart engagement rules with few mouse clicks.
5 minutes is all it takes, from getting an account to engaging your first customer, guided workflow to customize your service.
Engage and communicate with customers using Video, Click2Call, CallBack & Chat.
Vivocha is the awesome Online Customer Interaction Platform that enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of Video, Click2Call, CallBack, Chat and collaboration tools, like Assisted Browsing, Form & Document Sharing.
Vivocha offers a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
“Thanks to our analytics tool we discovered that customers that interact via Vivocha convert into paying customers 25x more than self-service customers”
Senior Vice President ENEL
the 2nd largest Utility in Europe